Refund and Returns Policy (Digital Goods) — Motologik

Effective date: September 21, 2025

Scope
This Refund and Returns Policy applies to all digital products sold on https://motologik.com, including diagnostic software, VMware images, workshop manuals, and downloadable files.

Our commitment
Motologik aims to ensure every customer receives a working download link for each purchased product. If a link fails, we will promptly refresh access upon request.

Eligible refunds

  • If a working download link cannot be delivered for the purchased product after reasonable troubleshooting and re‑issuance attempts.

Limited or not eligible

  • Once download links have been delivered and accessed, refunds may be limited due to the non‑returnable nature of digital files.
  • Incompatibility caused by not meeting clearly stated system or interface requirements (e.g., OS versions, J2534/VCI) when such requirements were listed on the product page.
  • Change of mind, duplicate purchases of different products, preference for another product, or inability to use the product without required software or skills when such requirements were stated.

What we will do first

  • Re‑issue fresh, working download links.
  • Replace corrupted archives/files where applicable.
  • Provide delivery guidance (e.g., using account downloads or protected links) without remote installation.

How to request a refund

  • Email: motologik2@gmail.com with your order number, product name, and a brief description of the issue.
  • Please include any error messages or screenshots that help us verify the problem.

Timeframes

  • Report delivery issues as soon as possible after purchase for the fastest resolution.
  • Approved refunds are processed back to the original payment method within 3–10 business days (subject to your bank or payment provider).

Digital delivery notes

  • After payment, downloads are available via My Account → Downloads and/or a text file containing private download links.
  • Some software may require sending a Software ID (displayed during installation) so we can generate and email your activation key, if applicable.
  • Large suites may be delivered as VMware images or via protected links with expiry. If a link expires or fails, contact us to refresh it.

Exchanges and credits

  • Where a refund is not available, we may offer a product replacement (same title) or account credit at our discretion.

Abuse and fraud

  • We reserve the right to deny refunds in cases of abuse, excessive requests, or evidence of unauthorized sharing of files or links.

Contact

  • Email: motologik2@gmail.com
  • Addresses:
    • 304 Keyes Dr, Ruidoso, NM 88345, USA
    • 3101, Avenida Córdoba, Recoleta, Buenos Aires, Comuna 2, Autonomous City of Buenos Aires, C1187AAF, Argentina

Policy updates
We may update this policy periodically to reflect legal or business changes. The latest version will always be available on this page.