After checkout, access your files in My Account → Downloads; you may also receive a text file with private links via email; check spam if the email is missing.
I didn’t receive a download email—what should I do?
First check spam/junk; if still missing, open My Account → Downloads; if no files are listed, contact support at motologik2@gmail.com with your order number.
My download link expired or doesn’t work—can I get a new one?
Yes, request a fresh working link by emailing your order number; link refresh is available if a protected link fails or expires.
Do you offer refunds for digital products?
Yes—if a working download link cannot be provided after re‑issue attempts; once links are delivered and accessed, refunds may be limited due to the non‑returnable nature of digital files; see Refund Policy.
VMware image vs native installer—what’s the difference?
VMware images are preconfigured for complex suites to reduce setup friction; native installers require manual installation but may be lighter to download.
Do I need a Software ID for activation?
Some tools display a Software ID during installation; if requested on the product page, email that ID so an activation key can be issued.
Which interfaces are supported (J2534/VCI)?
Each product page lists compatibility details including J2534/VCI support and OS versions; verify interface and OS requirements before purchase.
Which operating systems are supported?
Product pages specify OS requirements (e.g., Windows 10/11 64‑bit); ensure your environment matches the stated requirements.
Large downloads keep failing—any tips?
Use a stable connection, pause VPNs, try off‑peak hours, and verify local disk space; if issues persist, request a refreshed link.
Where can I get help quickly?
Email motologik2@gmail.com 24/7 or use the contact form; also see Download Help for quick troubleshooting.
